New Product? Do Your Existing Clients Know?

I just received a call from “M”, my totally competent and wonderful household helper. The call went like this:
“Hi Karen, I just thought I’d call you because I’ve had a cancellation this week, so I’ve got a slot available. I know you said you wanted more help with the ironing this week. Do you want me to come round, as well as your usual slot?”
She’d remembered that I had visitors coming and filled in her vacant slot with an existing customer. Simple.
It got me thinking about the situation I see in life science technology and service businesses …



![MP900443411 300x199 When good is good enough [rant]](http://www.candocanbe.com/site/wp-content/uploads/2011/09/MP900443411-300x199.jpg)





